What is a Mystery Box?
A mystery box, also popularly known as a grab bag, is a collection of items, or sometimes only one or two items, all of which are unknown until the box itself is opened.
D3 Surplus Outlet's Mystery Boxes?
At D3 we offer a variety of different types of mystery boxes: clothing, health & beauty, general merchandise, jewelry, makeup, and toys. These boxes are made up of the same great products we offer in our store and on our website. The only difference is that our customers will receive even deeper discounts by getting item(s) in a mystery box. These boxes will be hand-picked and you will receive products in the amount of the MSRP displayed on the listing.
When purchasing any type of clothing mystery box, the customer is asked to reach out to us via email/phone/social media to give us size information (Shirt, Pants, Dress, Underwear, Bra, etc...). If we do not receive any communication within 1 business day of the time of order, we will send random sizes.
When purchasing any type of toy mystery box, the customer is asked to reach out to us via email/phone/social media to give us the age of the toys they would like to receive. If we do not receive any communication within 1 business day of the time of order, we will send toys of differing ages.
D3 Mystery Box Policies
Due to the nature of a mystery box we will not be able to refund any mystery box orders for any reason other than the package never received. That is the nature of buying a mystery box, you do not know what you will receive, but you will receive items at a much higher MSRP than what you are paying.
When buying a clothing mystery box please be aware that some clothing may not be in the same season that it is being purchased. Also, you may receive sports team branded clothing in a clothing mystery box. Mystery boxes will not consist of all out of season clothing, or team branded clothing, we will keep that to a minimal.
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