Orders placed after 3:00 PM Eastern will not be processed until the following business day.
Orders will be shipped within 3 business days from the date the order is processed. Total shipments weighing under 1 LB will be shipped using USPS First Class, most orders over 1 LB will be shipped USPS Priority. Items that are eligible to be shipped through USPS Media Mail will be shipped using that service. On some larger/heavier items UPS Ground shipping will be used.
Orders that you submit online are processed immediately and may not be cancelled. You must wait until you receive the merchandise in order to return it.
Once the purchased items are delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Items returned due to arriving damaged or not as described are eligible for a full or partial Refund. If requested the item must be returned (postage paid by D3 Surplus Outlet LLC). For items that the buyer changes their mind on, no longer wants, or doesn't fit will be eligible for a full or partial refund based on how the item arrives back to D3 Surplus Outlet LLC. The postage in these cases must be paid for by the buyer.
To initiate a return, please email us at [email protected] or initiate the return through the original order on the users account. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at 911 Caldwell Avenue , Portage, PA, 15946.
For items that are manufactured by another party and resold by us, please do not send such item back to the manufacturer.
Refunds and Exchanges
After we have received your valid return, We will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.